Engage Coach 6.2
Engage Coach is a total performance management solution that includes quality monitoring, self coaching and evaluation accreditation.Engage Coach also features a unique Alignment Index that measures how closely the learner has assessed the call compared ...
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Call Center Management Spreadsheet Download
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26$149.99
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27Call Detail Recorder 1.0
For SMDR, ANI, or 911 ALI recording, download the Call Detail Recorder .To choose a recorder, first determine the number of lines required. Each line is an audio source, like a phone line, PBX port, extension, radio or microphone. Lines can be "switched" ...Freeware -
28SMT IT Works Database Manager 2.5
Database ManagER is a SQL Server database management utility that has basic database management functionality and patch management. Database ManagER will Backup and Restore, Attach and Detach, Create, Clone, Delete and Rename DBs. Database ManagER also ...$99.99 -
29ServiceDesk Standard Edition
Fetch customer contract and service history information at your finger tips while attending the service call. Contract Management in ServiceDesk enables you to - Create Contract - Renew contract - Track Contract status i.e. Expired or Active Complaint ...$8.00
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30Aflik Nuage Call Recorder Trial
Aflik Nuage Call Recorder By Electronics62761 for Android Hands down the most Advanced & Feature rich Call Recorder in the market! FEATURES 1> Records Incoming & Outgoing Calls. 2> Records on Memory Card (MMC/SD Card). 3> Multiple ...Freeware -
31Training Center Management
FormaLog is an integrated course management software that allows easy and efficient management of contacts, teaching resources, training sessions, registrations, participants, companies, personnel and instructors. It allows to rapidly create seminar ...$199.00 -
32Data Center Audit 2.6.0
Data Center Audit (DCA) is low cost web based CMDB software for inventory tracking, auditing, organization, and layout planning of inventory within a data center. DCA is targeted for small to medium size companies looking for a simple data center management ...$150.00 -
33Skype Call Recorder 5.5
Skype Call Recorder is widely used by many Skype users and business call centers. It is used for recording high quality Skype audio and video calls on both sides automatically. As the best quality Skype Call Recorder, It can support many kinds of audio ...$29.95
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34EasyErlang 2.5
EasyErlang© is a feature-rich yet very easy to use staffing calculator and planning tool for call centers, help desks and virtually any telephone and email contact centers. It analyzes customer telephone call traffic, calculates how many customer ... -
35Shop Watch 3.0
Shop Watch is a Service Management System designed to take communication, organization, efficiency and accountability to a whole new level, resulting in improved CSI, customer retention and profitability. It starts with loading your shop properly with ...Freeware -
36PerSonoCall Consumer Edition 2.1
Plantronics software enables the integrated call control features for Plantronics audio devices including call answer/end and synchronized mute with your softphone. PerSonoCall Consumer Edition Software for Windows provides integration between Skype ...Freeware -
37Risk Managenable Professional
Risk Managenable is an objective-centered risk management program that focuses on qualitative risk and control assessments, and is aligned with ISO31000. It contains all required registers: risk, control, reliability, key risk indicators (KRIs), ...$187.00 -
38Call Recorder 4.0
Hands down the most Advanced & Feature rich Call Recorder in the market! FEATURES 1. Records Incoming & Outgoing Calls. 2. Records on Memory Card (MMC/SD Card). 3. Multiple Recording Formats (AMR, MP3, MPG). 4. Listen to recordings from within ...$6.52
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39Skype Recorder 6.0
To businessman, Skype Recorder can absolutely help to enhance the customer service of call center. The Machine Bind License is recommended to business call centers. Once the Skype Recorder has been authorized to a specified machine in the business ...$29.95
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40CT Developer Studio 2.0
CT Developer Studio helps you develop and host automated call handling systems which can be tailored to individual needs. Develop complex IVR software or implement a simple inbound call center, set up automatic dialing or create a fully automatic call ...$99.00 -
41Folder HelpDesk 12
Can also be used for other types of issue-tracking and incident management. Free 30 day trial. Extensive documentation: video demonstrations and downloadable manual and slideshow online. Subscription $150/month for all kalmstrom.com products, unlimited ...$2,200.00
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42MXIE 6.0
Main features: - One-click to call – start / receive and control calls via mouse, keyboard or telephone - Built-in softphone - MXconnect™ lets you make any phone your business phone, and maintain call control through MXIE - Find ... -
43Rander Reports 1.1
It can also have facilities like Call blocking, forwarding, transfer, etc. Now, the Rander Reports program is a freeware that can be used with Rander software. -
44SIP PBX v2 2.6
A Free Windows SIP PBX, with rich and powerful features like ACD(Automatic Call Distribution), Ring Group, Call Parking, Auto Attendant, Pickup Group, Conference, Auto-Dialer, Database CDR report, Database PBX Status Report, and much more. You can set ...Freeware -
45PrettyMay Voice Plugin for Skype
With PMVPS, you can record and replay any Skype call easily. PMVPS offers many features, such as call recording, voicemail, music-sharing during a conversation, and saving Skype voicemails to local audio files. PMVPS also allows you to use SkypeOut ...Freeware -
46SentryWorks Screen Recorder 2.0
For example, you can monitor contact center agents, create stunning online tutorials, presentations and product demos, and training and eLearning materials.Freeware -
47WhoCalls Caller ID detection 2.0.5
It will not answer the call, just display the caller information (if transmitted). If the caller is already in the database, its details and photo will be displayed. You may also use it to display information in an external database. Samples of a Call ...$20.00 -
48Mizu Webphone 4.8
It can call any other SIP soft phone (for free charge) or any landline or mobile number via your softswitch or a VoIP service provider of your choice. The webphone can be also controlled with a simple to use JavaScript API and it is completely customizable.$500.00
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49ExtendSim8 LT 8.0
The ExtendSim is a limited, non-expiring, working copy of ExtendSim that includes complete manual sets (in electronic format). One of the great things about this is that you can actually build dynamic models. Explore ExtendSim capabilities with the pre-built ...$100.00 -
50combit Relationship Manager 6.0
For ideal management of all kinds of communication, analytical, operative, collaborative and communicative CRM in marketing, sales, purchasing, call center, staff, support, business management. Optimal automation and connection in all directions make ...$490.00